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Privacy Policy

Introduction

We are committed to safeguarding the privacy of our website visitors.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and registered members; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

In this policy, "we", "us" and "our" refer to Tutts Clump CIder. For more information about us, see the ‘About’ section.

Credit

This document was created using a template from SEQ Legal.

How we use your personal data

In this section we have set out:

(a)    the general categories of personal data that we may process;

(b)    in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)    the legal bases of the processing.

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We may process your account data ("account data"). The account data may include your name, address, telephone number and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

We may process information relating to transactions, including purchases of goods and services, that you enter into with us through our website ("transaction data"). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and our legitimate interests, namely the proper administration of our website and business.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Providing your personal data to others

Financial transactions relating to our website and services are handled by our payment services providers, Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. Paypal Privacy Policy.

Other than for transactions described above, we will not disclose your personal data to others except in certain circumstance we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

In this section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

International transfers of data are involved with our 3rd party partners: Google Analytics, and Paypal, who are both based in the U.S and registered members of the EU/US Privacy Shield List, which provides a framework for protection of personal data rights.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

Retaining and deleting personal data

This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your transaction data for as long as as needed to provide you with our products and services. It will then be kept for an additional period of 6 years.

We will retain your usage data associated with cookies on Google Analytics, for a period of 50 months, from the last user activity.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)    the period of retention of personal data will be determined based on legal obligations.

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy. We will notify you of significant changes to this policy by email.

Your rights

In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)    the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

The right to access

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

The right to rectification

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

The right to erasure

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

The right to restrict processing

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

The right to object to processing

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

The right to data portability

To the extent that the legal basis for our processing of your personal data is:

(a)    consent; or

(b)    that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

    and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

The right to complain to a supervisory authority

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

The right to withdraw consent

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this section.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

Analytics

These cookies help us to improve this website over time, by giving us insights into how the various sections of the website are used and how users interact with the website. The information collected is anonymous and statistical.

Authentication

These cookies are used to identify unique visitors to the website. If you log in to the website, these are the cookies that help us remember who you are so that we can provide you with access to pages personal to you, for example your account pages. These cookies help to keep your visit to the website secure.

Session

These are cookies that are designed to ensure that your visit to the website is as smooth as possible. Their main uses are:

Allowing us to identify your device as you use the website, so that you are not treated as a new visitor each time you go to another part of the website;

Ensure that the servers that we use to power the website each serve an equal number of users, to help make everyone’s browsing as swift and responsible as possible;

Noting your browser’s capabilities.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Google Analytics

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    Google Chrome: Clear, enable, and manage cookies

(b)    Firefox: Enable and disable cookies that websites use to track your preferences

(c)    Opera: Cookie Tips

(d)    Internet Explorer: Delete and manage cookies

(e)    Safari: Manage cookies and website data

(f)    Microsoft Edge: browsing data, and privacy

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Our details

This website is owned and operated by Tutts Clump Cider Ltd.

We are registered in England and Wales under registration number 06751941 and our registered office is at Travellers Rest Farm, Hungerford Lane, Bradfield, West Berkshire, RG7 6JH.

Our principal place of business is at Travellers Rest Farm, Hungerford Lane, Bradfield, West Berkshire, RG7 6JH.

You can contact us by:

Post:  Tutts Clump Cider, Travellers Rest Farm, Hungerford Lane, Bradfield, West Berkshire, RG7 6JH.

Telephone: on the contact number published on our website;

Email: using the email address published on our website or the contact form.

 

Testimonials

  • " Jazz exceptional (wife) Rhubarb (me) – best I have tasted " Stephen Jones
  • " Super strong Cider. Wow. Refreshing and full of kick. - Drinking a Royal Berkshire by @tuttsclumpcider at @readingbeerfest" @iamcolin
  • " I honestly think your Cider was the best one at Reading Beer and Cider Festival by along shot" Kevin Black
  • " Enjoying a lovely glass of Tutts Clump Perry" Andrew Long
  • " @tuttsclumpcider well I never! Didn’t think I was a #cider drinker but loving my blackberry! " Meg Thomas
  • " Your Perry is going down a treat today at the 26th annual Gosport Beer Cider and Perry Festival " Simon Kemp
  • " Your Traditional Farmhouse was wonderfully light and refreshing on Saturday afternoon at Bunkfest - perfect drink for the occasion" Danuta Longworth-Krafft
  • " I must admit I am a "Cornish Rattler" drinker but I had some of you're Traditional Farmhouse and it tasted almost the same!!!" Jon Tyrrell
  • " Must say this is some of the best cider around cheers" Sarah Hartley
  • " I have sampled the delights of some Tutts Clump this evening. Most pleasant." Sarah Lambert-Gates
  • " Just tucking into to the Jazz in a can that I picked up from the Hungerford Victorian extravaganza. Absolutely delicious! Best Cider I've ever had from a can!" Daniel Coles
  • " Sampled a glass of Reading GOLD at The Biscuit Tin opposite Reading Station and pleasantly surprised at the taste and origins of this great Cider from a local producer. Well done" Nigel Giles
  • " Came up from Portsmouth for your open day and bought a good selection of Cider from your shop. I must say the Jazz cider is outstanding" Microwave Dave
  • " Mulled Cider is out of this world and is a must for this Christmas" Sophie Jackson
  • " I've enjoyed your lovely Traditional Farmhouse Cider at The Stable in Winchester" Millard Ellingsworth
  • " Tried the blackberry cider and it was beautiful! Went down a treat. Looking forward to trying more. " Jody Hughes
  • " Gorgeous fruity and refreshing. Will definitely be back for more!" Ben Marshall
  • " I just LOVE Tutts Clump Cider! " Luci Trendle
  • " Fantastic Cider, indeed a proper Cider, good luck for the future and keep up the good work! If you haven't tried it yet, and you are a fan of Cider, I can't recommend Tutts Clump enough!" Kenneth Howlett
  • " As a West Country girl living in Reading, I have to say I approve of your delicious Ciders!! :)" ‏@BizzleSkills
  • " Had a gorgeous pint of your lovely Cider at yesterday's WADS stock festival in Wooton. Really tasty!! " ‏@KarensYo2Go
  • " The best Cider in the world!" Jagoda Pástor
  • " I had a bottle of Reading Gold at the River Cottage Canteen in Winchester. Absolutely splendid! " David Bird
  • " Bought your Cider from the Inn at Home Shop in Newbury at the weekend - Delicious." Emma Mason
  • " Opened a bottle of your Diamond Jubilee Cider the other day. Really tasty, top condition, nice fizz etc!" Angus Whitehead
  • " Tim produces the best cider I have ever had!" Ady Trevorrow
  • " We just can't wait to try them all! I think our favourite is the 'Jazz'... delicious!" The Stable Winchester
  • " Tim's Jazz is one amazing drink. It could change your whole attitude to Cider." Ian Hickling
  • " A superb 97 months aged Parmisan paired with a great Reading Gold Tutts Clump Cider. Happy days" Andrea Bonalberti
  • " Oh why have I never tried Rum Cask before? Tried it for the first time last night with a cheese sandwich. A supper fit for the Gods." Arthur Dibble
  • " Wow rum cask cider bought for me for Christmas absolutely the best on the market thanks." Paul Mackay Dalley‎
  • " Fab Cider from Berks got to be good!! only Cider my wife would drink, says all!!" Geoffrey Stevens
  • " Tutts Clump Rum Cask is THE best I've ever had. I love it. It's my number one." Sammi
  • " Great tasting Ciders. Tim, I salute you." Mark Bayliss
  • " Tutt's Clump Rum Cask is a banger - the best rum cask cider I've ever had." Alex 'Geroges' Chambers
  • " Sue and I enjoyed the bottle of Jazz you gave me last night ,well chilled it was crisp and refreshing ,opening the bottle it had a great sparkle from bottle conditioning." Barry Topp
  • " You haven't tasted cider until you've supped Tutts Clump...trust me on this one!" P Holden
  • " Been looking forward to tasting the Jazz and Blackberry for a few months now and not disappointed. Nice one Tim." Chris Day
  • " Great local cider my favourite is the pear cider wicked." John Osgood
  • " Just tried Black Berry and my husband drank a bottle of Jazz. WOW! What fantastic cider." Susannah Ferguson
  • " Spent tonight drinking your farmhouse classic cider at the rising sun in Berkhamsted whilst watching the Mikron theatre company. A fabulous cider you have there, I'm hooked." Mark Bayliss
  • " We bought some Tutts Clump Cider at Newbury Show and are hooked, then we discovered its on sale at the Bell in Aldworth, definately worth the walk over the hill from Blewbury to sample some more! " Lisa Shayler
  • " Had a bottle of Tutts Clump Berkshire Diamond last night. 10 out of 10. What a lovley light refreshing Cider. Well done Tim. Definitely a must try Cider." Daren Wilcox
  • " I am drinking the Royal Berkshire at present, being totally used to cider with plenty of tannin it was initially quite a shock but it is a nice, clean cider with a very nice taste." Tim Beer
  • " Just sampled the Tutts Clump Special Reserve. Being a cider producer of our very own handed down old traditional method, I was pleasantly surprised, I enjoyed this tipple very much. Thank you Tim." Paul Chant
  • " Had my first bottle of Tutts Clump Cider at The Bladebone Inn Bucklebury on Sunday....very nice!!" Paul Firman
  • " Tutts Clump Cider is undoubtedly awesome!" Rutland Arms Sheffield
  • " Bottle of Berkshire Diamond tonight. Would normally avoid a real cider with a fairly low ABV. This, however, is exceptional. Light, refreshing, slightly sparkling. Taste those apples! Very good work, Tim. " Aidan Reynolds
  • " Very tasty Berkshire Diamond Cider. Very glad I visited the Tutts Clump stall at the Yattendon and Frilsham Fete!" Richard Gottfried
  • " Been in The Rutland Arms Sheffield. Sampled Five Counties which was lovely but then went onto Royal Berkshire...one word only...WOW! Now rearranging appointments so I can pop in for some more!!!" Phil Holden
  • " The Tutts Clump Cider went so quickly on the New Forest Cider stall at Borough Market last week Tim!! will be ordering more in the summer for sure!" Mary Topp
  • " Very impressed with the Special Reserve. An initial yeasty nose but soon replaced with lots of fruity character. The light fizz is just about the right level of 'condition' and the CO2 complements the rest of the flavour." Andrew Lea
  • " Thanks again for the cider it was delicious, my wife enjoyed it too, it was absolutely incredible! (in fact the best cider I have ever tried!) the Perry was also delicious!" Nat Schooler
  • " Bought a bottle of Tutts Clump Cider at a farmers market while camping at Wallingford. It really is the BEST ever Cider and trust me I've had a lot! It really is the best. No other stuff comes close!" Lisa Ludewig
  • " We absolutely love Tutts Clump Perry at the Harp Pub in Covent Garden London and we need another 12 bag in boxes!" Heather
  • " Hi, just sat down having spent the day decorating, popped the top off a bottle of Royal Berkshire, beautiful. Glad I bought two in the Wallingford Waitrose. Thank you." Mr R Paines
  • " Hmmm tasty Tutts Clump Blackberry Cider, not as sweet as I anticipated but still a delicious cider. " Sian Phillips
  • " Just got back from the Nags Head Reading after having a couple of pints of Tutts Clump Blackberry Cider - Tim Wale you Sir are a genius, possibly the nicest thing I have consumed in a long time. Keep up the good work my friend !!" John Rawlinson
  • " Sir.... Your blackberry cider is a triumph! As is the repress. Simply the best cider ever." Paul Forrester
  • " Any chance you could send some more Tutts Clump Traditional Farmhouse Cider to the Chester in Oxford - It's flying out” " George Harwood-Dallyn
  • " Had a lovely pint of Repress at the Five Bells Wickham the other day x" Diane Choules
  • " If I won the lottery I would have Tutts Clump Cider on draught.. it really is THAT good - I would wake in the morning and sip it through a straw direct from HQ lol " S Hamilton
  • " Good to see Tutts Clump Cider doing so well.... it really is very good cider." Sheila-Anne Hamilton
  • " Sampled your cider at the Wallingford food Festival, bought two bottles, looked at your excellent website and see I can buy more from Waitrose in Wallingford. Lovely." Richard Paines
  • " Had some of your great cider at 'The Stable' in Weymouth last week. " Louise Williamson
  • " I really love this cider - especially the five counties!" Alex Atkinson
  • " Your new Blackberry Cider was definitely my best purchase from Wallingford food festival! Tim Wale you have outdone yourself with this one!" Luke Hearn
  • " Your cider was my favorite at the Powerstock festival. My partner called in on Thursday and bought a selection- it's definitely the best cider I have EVER had- (and I've tried lots...!) They are all fantastic." Shelley Anne Surgenor
  • " Tried Tutts Clump's Five Counties Cider in the sunshine this week – refreshing appley goodness!" Rebecca Atkinson
  • " Love Tutts Clump Cider, drink it at the Catherine Wheel in Newbury!!" Leigh Allerton
  • " Beautiful Cider! My favorite is Repress and at only 3.5% a bottle I can have as many as I like!" Gemma Pell-Fallowell
  • " This cider is with out a doubt the best I have tasted in a long time. A cider for every occasion!" Mud Slinger
  • " Simply the best! I highly recommend Tutts Clump Proper Cider! " Sammi Cross
  • " Tutts Clump Cider – Really good, loved it" Andrew Thomas Pickard‎
  • " A tonic for the troops! Tutts Clump Cider is suitable for coeliacs vegans and diabetics containing no gluten or sugar" @Oakelmash
  • " Enjoying some warming Tutts Clump mulled cider on this chilly evening." Simon Peter French
  • " I had two bottles of your cider for a Christmas present and they were fantastic. I would like to order some more." Stephen Riley
  • " We had the pleasure of tasting your cider at the Birmingham Beer Festival and we were blown away, so will certainly be ordering some for our shop." Jen Saunders

Come and see us

15 Dec 2018

Yattendon Christmas Market will again be welcoming small local businesses and showcasing their fabulous gifts, crafts and fine foods as well as...

09 Dec 2018

Newbury Artisan Market takes over the streets of Newbury for this Christmas Special.Think quality produce, original art, designer crafts &...

08 Dec 2018

Yattendon Christmas Market will again be welcoming small local businesses and showcasing their fabulous gifts, crafts and fine foods as well as...

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